There is a phone scam making the rounds that begins with a recorded message. It says “If you are an AT&T Wireless customer, your account has been suspended for verification. For account, press 1. To be transferred over to a representative, press 2.”
The criminals behind this scam are spoofing the real AT&T service number because the caller ID came up as 800-331-0500. A web search for this number shows many people reporting this scam call. Others are reporting the same scam call coming from 800-441-0500. (visit: WhyCall.me) Many people are saying this is a phishing scam for personal information. For example, one woman reported that pressing “2” to speak to a representative brought her to a prompt asking for the last 4 digits of her social security number.
Another variation of this scam was reported in January in which callers are asked for their PIN they received via a text message. Read the posts about this variation here on the AT&T Forums.
Apparently the same scam has targeted Verizon Wireless customers as well and was reported by many people here on their community board.
If you have a better quality recording of this scam or a variation of it, send it to firstname.lastname@example.org!